When purchasing a Auswalk walking holiday via Helloworld Travel Ltd, you
are confirming your agreement with the Auswalk Pty Ltd terms and
conditions below.
The holidays on this website are packaged by Auswalk Pty Ltd 23 665 425
874, Unit 4 / 844 Nepean Highway, VIC 3188, Australia, hereafter
referred to as Auswalk. Component services such as accommodation,
meals, transport, sightseeing etc. are supplied by subcontractors to
Auswalk. Auswalk does not accept liability for the actions or service
standards of these subcontractors.
1) INCLUSIONS
Inclusions are listed in the ‘What’s Included’ section of each walk page.
Accommodations described are typical but not specific and may change
from time to time.
2) ACCEPTANCE
Your booking becomes guaranteed after Auswalk has received both your
deposit as specified and your completed booking form, and you have
received a confirmation email from Helloworld. A person making a group
booking is presumed to have authority from other group members to act on
their behalf unless otherwise communicated. We reserve the right to refuse
to accept a booking based on the information revealed to us. If you are
unsure about your suitability for your preferred trip please speak to your
Helloworld agent.
3) MINIMUM NUMBERS
Guided group trips require minimum numbers to operate and this varies
from trip to trip. We may elect, at our discretion, to operate trips with small
numbers. If numbers are particularly low, we may also elect to operate the
trip with just one guide.
4) SINGLE ROOMS
Our standard advertised prices are based on two people sharing a room.
Single rooms may be available upon payment of an additional single
supplement fee. Triple rooms are not available. Solo travellers are welcome
on guided group trips. On guided group trips, if you wish to share a room,
we will try to find a roommate of the same sex. Allocations will be made in
the order bookings are received. If there is no one for you to share with, or
if you prefer a single room, you must pay the single supplement fee.
5) AUSWALK MAY ALTER YOUR TRIP IF NECESSARY
Auswalk reserves the right to alter trip itineraries at any time to ensure the
satisfactory operation of trips. Reasons could include but are not limited to
weather, walking track or national park closures, road conditions, change of
suppliers, availability of meals, fuel, other transport etc that are necessary
for the trip to operate.
6) IF AUSWALK CANCELS YOUR TRIP AND FORCE MAJEURE
a) If we have to cancel a group guided trip, Helloworld will advise you at
least 30 days before departure.
b) If we have to cancel a trip before it has commenced, for any reason, OTHER THAN FORCE MAJEURE, we will offer you the choice of either:
i) transferring to a different date or different trip, or
ii) accepting a full refund and refund of monies paid (excluding any
transaction fees).
Force Majeure: If Auswalk determines, in its sole discretion, it must
CHANGE OR CANCEL before or during a Tour because of an Act of God
or other political, social, environmental events like natural or man-made
disasters, bushfires, earthquakes, pandemics, floods, terrorism, civil or
political upheaval, wars, strikes, riots, weather events, etc or any other or
other condition beyond its control (force majeure), the Auswalk
Refund/Cancellation Policy does not apply and no refunds or credits will be
granted (unless as determined, in Auswalk’s sole discretion).
Additional Costs or Damages: In any instance where we need to alter a
Tour, or, cancel before or during a Tour – regardless of whether we issue
any refund – Auswalk is not responsible for any costs (such as, but not
limited to, any indirect, consequential, incidental or other costs/damages)
incurred by you or others in your booking party, including non-refundable
airline tickets or change fees.
7) IF YOU WANT TO ALTER OR CANCEL YOUR TRIP
a) You may change your trip starting date or transfer to another trip,
provided that:
i) you advise your Helloworld agent via email more than 90 days prior to
departure
ii) you pay a non-refundable $200 administration fee per person
iii) all other monies held by us will be applied to the new date/trip
iv) your new date/trip is within 12 months from the date you advised us of
the change
b) If you wish to cancel your trip and are not able to transfer to another
trip as outlined above, we will charge the following amounts per person for
estimated losses from the date we receive your written cancellation:
i) 60 days and more before departure: $400 per person
ii) between 59-21 days before departure: 50% of trip price
iii) between 20-15 days before departure: 80% of trip prices
iv) 14 days or less before departure: 100% of trip price
c) No refunds will be given for unused services after the trip starts. If
payments are not received by the due dates we reserve the right to cancel
your booking.
8) TOUR GUIDES
On guided tours, our experienced guides take their responsibilities
seriously. They are responsible for all aspects of the walking holiday
including group safety and satisfactory operation of the trip. They have the
authority to do whatever is necessary to achieve these objectives, including
not allowing you to participate in specific walks for the overall safety and/or
interests of the group. You agree to abide with the guides’ decisions.
9) YOUR RESPONSIBILITY
It is your responsibility to read the Auswalk website thoroughly and choose
a trip within your ability. You must be fit enough to walk several days in a
row, several hours per day. The route could include rough tracks, sand,
steep ups and downs, heavy rain, strong winds, high or low temperatures.
It is also your responsibility to bring suitable clothing & footwear and tell us
of any relevant medical conditions or special diet requirements at the time
of booking. We may not be able to supply your preferred diet. You are
responsible for your own conduct during the trip and agree to indemnify
Auswalk against any consequent liabilities you may incur. We suggest
referencing the relevant Fitness Guide and training schedule for your walk
on Auswalk.com.au
Age requirements:
If you are over 80 years of age, we request that you provide us with a note
from your doctor to say that you are fit enough to undertake the walk you
are booking with us.
Guided walks are available to those 18 years or over.
10) ASSUMPTION OF RISK
You acknowledge that you have read and understand these booking
conditions, and realise that Auswalk holidays have some level of risk
because of possible remoteness from medical assistance, possible
roughness of paths, steep ascents and descents, changeability of local
conditions including physical exertion required, potential extremes of hot,
cold or wet weather, transport delays and personal injury or illness. You
acknowledge that undertaking this trip may include more risk than that
which normally occurs at home or work. You also acknowledge that walking
tracks and/or national parks may be closed from time to time for various
reasons with and without much notice, including extreme weather events,
and that you may not be able to walk on these days.
11) RELEASE AND WAIVER OF LIABILITY
a) I understand that I, and each participant in the activities, will be engaging
in activities involving a real risk of serious injury or even death from various
causes including but not limited to weather conditions or other causes. I
voluntarily accept all risks necessarily flowing from my participation, which
could result in loss of life or injury.
b) I hereby release Auswalk (including its directors, employees, principals,
agents and independent contractors) and all persons or corporations
associated directly or indirectly with the conduct of the activities from all
claims, demands and proceedings arising out of my participation in the
activities and hereby indemnify them against all liability (including liability
for their negligence and the negligence of others) for all injury, loss or
damage arising out of, or connected with my participation in the activities.
This release shall extend to and include Auswalk and Helloworld Travel
Ltd, partners, managers, officers, agents, contractors, organisation and
volunteers including medical and paramedical personnel appointed for the
activities, the owners, licensees, and occupiers of land on which the
activities or any part of it are conducted or which is involved directly or
indirectly with the activities in any manner whatsoever and activities
organisers. This release and indemnity continues forever and binds my
heirs, executors, personal representative and assigns.
d) As an activities participant, I hereby agree to supply and wear my own
suitable hiking related clothing, including footwear and safety equipment
and. ensure I have appropriate protective equipment requirements at all
times whilst I am taking part in the activities.
e) I have independently assessed the activities and confirm and warrant I
am physically fit to participate in the activities in which I have chosen to
participate and I have not been advised otherwise by a medical practitioner.
I do not have any possible relevant pre-existing medical or physical
conditions, which may compromise my ability to undertake the activity. No
physical ailments have been disclosed to Auswalk or Helloworld.
f) I consent to receiving any medical treatment, e.g. first aid, that Auswalk
considers reasonably necessary during or after the activities.
g) I hereby acknowledge that I have the sole responsibility for my personal
property during the activities.
h) I acknowledge the terms and conditions of this document are contractual
in nature and have legal effect, and that Auswalk is not responsible for my
decision to participate in the activities and I was not induced by Auswalk to
do so. I acknowledge my registration is not transferable to any other
person. I have read this document, understand its contents and agree to
adhere to it of my own free will.
12) PAYMENTS
All prices are in Australian dollars and payment may only be made in
Australian dollars. A deposit of $400 per person is payable at time of
booking. Balance payments are due 60 days prior to your trip. A fee of
1.5% will be charged on all credit card transactions.
13) INSURANCE
We require that you have adequate travel insurance against potential
losses, damage or injury, including cancellation costs and loss of
luggage. Note: Auswalk charges cancellation fees and these cannot be
waived due to work already incurred to set up your trip.
For all trips that require international travel, you must have purchased
travel insurance that also includes medical evacuation coverage
14) CONTACT FROM US
By ticking that you agree with the booking conditions you have agreed to
have contact from Helloworld and/or Auswalk in order for to keep you
updated on your trip status and us to deliver your trip.
15) JURISTICTION
This agreement and the rights and responsibilities of the parties will be
construed and take effect in accordance with and be governed by the laws
of Victoria.
