Privacy Policy

Auswalk Walking Holidays Pty Ltd (“we,” “us,” or “our”) are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (the Privacy Act). This privacy policy explains how we collect, hold, use, and disclose your personal information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

1. What Personal Information Do We Collect?

We collect personal information that is reasonably necessary for us to carry out our business functions and activities. This may include:

Your name.
Your contact details (including postal address, email address, and phone number).
Payment details.
Travel preferences and requirements.
Health information (where necessary for your trip).
Information you provide when you make an enquiry or booking.
Information you provide when you partially complete a booking form on our website.
Information you provide when you subscribe to our mailing list.
Information you provide when you contact us with queries or feedback.
Information about your use of our website (including IP address and browsing behaviour, collected via cookies).
Feedback you provide in post-trip surveys.

2. How Do We Collect Your Personal Information?

We may collect your personal information directly from you when you:

Enquire about our services.
Book a trip with us.
Partially complete a booking form on our website.
Subscribe to our mailing list.
Contact us via phone, email, or our website.
Participate in post-trip surveys.
Use our website.

We may also collect your personal information from third parties, such as:

Travel agents or other booking intermediaries (with your consent).

3. Why Do We Collect, Hold, Use and Disclose Your Personal Information?

We collect, hold, use, and disclose your personal information for the following purposes:

To provide you with the services you have requested.
To communicate with you about your bookings and enquiries.
To follow up with you if you have partially completed a booking form.
To process your payments.
To tailor your travel arrangements to your preferences and requirements.
To ensure your health and safety during your trip (where necessary).
To send you marketing materials (where you have provided your consent or as otherwise permitted by law).
To improve our website, products, and services, including through analysis of website usage and post-trip survey feedback.
For our internal administrative purposes.
To comply with our legal obligations.

4. Disclosure of Your Personal Information

We may disclose your personal information to:
Our service providers who assist us in operating our business (such as accommodation providers, transport companies, IT service providers, and marketing agencies).
Our professional advisors (such as lawyers and accountants).
Travel agents or other booking intermediaries (where you have used them).
Government authorities or regulatory bodies if required or authorised by law.

5. Overseas Disclosure of Your Personal Information

We may disclose your personal information to overseas recipients in order to facilitate your travel arrangements. These countries may include:

New Zealand
Japan
Nepal
Spain
Italy
United Kingdom
Portugal
France
Croatia
Turkey
Switzerland

We will take reasonable steps to ensure that any overseas recipient handles your personal information in accordance with the Australian Privacy Principles or a comparable privacy framework.

6. Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:

Implementing physical security measures at our premises.
Using secure servers and encryption for online transactions and data storage.
Implementing firewalls and other IT security measures.
Limiting access to personal information to authorised personnel on a need-to-know basis.

7. Access to and Correction of Your Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, incomplete, out-of-date, or misleading. To make a request, please contact us using the details below. We will respond to your request within a reasonable period. We may require you to verify your identity before providing access to or correcting your personal information.

8. How to Make a Complaint

If you have a complaint about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and aim to respond to you within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). For more information, please visit the OAIC website at www.oaic.gov.au.

9. How to Contact Us

If you have any queries or complaints about our Privacy Policy please contact us at:

Address:
4/844 Nepean Highway
Hampton East, VIC, 3188
Australia

E-mail:
info@auswalk.com.au

Telephone:
+61 3 9597 9767

10. Changes to this Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on our website. We encourage you to review this policy periodically.

Google Review

Auswalk Walking Holidays

4.8

Based on 69 reviews

review us on

Michelle Gallant

01:33 28 Apr 25

New Zealand's Abel Tasman Self Guided walk was our second self guided experience with Auswalk.We cannot fault the organisation and accommodation.The tips and suggestions (eg. recommendations for treating drinking water and the reasons why, safety tips etc) add confidence and perspective.The track notes are excellent, and the estimated walking times were accurate.It's so nice to return to comfortable accommodation.The provided trail food was of an excellent standard, and there was plenty of it.

Jenny Taaffe

02:59 25 Apr 25

Recently completed the self guided 6 day Queen Charlotte track in New Zealand. A fabulous walk with stunning scenery.Our first time with Auswalk. All communications were easy and with prompt responses. All of the arrangements worked perfectly. Great support provided by Auswalks with detailed information in hard copy including a map and an excellent app containing all required information. Great accomodation and yummy food each night.Thankyou for a memorable trip.Highly recommend Auswalks.

Sandra Neate

21:48 23 Apr 25

We recently walked the Cape to Cape highlights walk in WA. The walk was beautiful and Auswalk were very organised. On the whole, the walks were long (20 to 25km) and reasonably difficult due to long stretches of sand, which the materials warned of, but the sand was extremely challenging! There were a few options for shortening walks offered. The accomodation was good and we enjoyed the meals offsite particularly breakfast at the White Elephant in Gnarabup overlooking the water and dinner at La Scarpetta in Margaret River. The food provided for the walks was good amd plentiful with the exception of the lunch provided by the Caves Hotel. We had some late changes of arrangements due to family issues and Auswalk were sympathetic and very helpful. Overall we had a great time. We would recommend Auswalk for sure.

Sandy Smythe

08:55 28 Mar 25

Fantastic 5 days self guided on the Great Ocean Walk. Col and Vanessa from Apollo taxi (daily transfers) were great and very accommodating. Apollo Bay accommodation very central and walking distance to variety of food establishments. The accommodation at Castle Cove on the sheep farm was much more than we expected. Very roomy, relaxing and peaceful with lovely views. The food provided for us there by Shane and Jodi from the Chi Medicinal farm was absolutely amazing and bountiful. We had lovely weather our entire stay and the walk was rewarding every time we had views of the stunning ocean, cliffs and coastline. We would class it as a moderate walk, no days over 6hrs, no walking poles needed and can easily do it in good trail runners if prefer as not carrying much in your day pack.Highly recommend Auswalk.

Pat Macken

20:54 23 Mar 25

We just completed the 6 day Self Guided Abel Tasman. Really enjoyable and well organised by Auswalk. Both Abel Tasman Lodge and Awaroa Lodge (food really good) were excellent. We would highly recommend Auswalk and this walk.

Peter F.

04:21 12 Feb 25

By chance, like GWs review four months ago, I also had an unforgettable experience in the Katherine Clubs bistro.I was on the Top End trip – was that my 6th trip with Auswalk? On the first day our guides Gavin and Denise shouted us to a terrific morning tea and lunch, with trainee guide Kathleen entertaining us on the piano. Later that night the flying foxes made such a racket from 12am to 5am- just as they stopped the magpie geese took over! – the kaleidoscopes of great experiences continued day after day.As to the Katherine Club dinner…. As we lined up to order the PA announcer, who never stopped talking loudly, promoting meat raffles etc., advised that due to covid supply issues they had no food, and on top of that covid illness issues meant few kitchen staff could work. We were about the last to order what food was left and did other patrons a favour – the inedible twin rissole meal was one to remember! Still, it was a fascinating night not to be missed – Katherinites were obviously enjoying themselves, the Bundy Rum and Coke flowed, and an ex Territorian during ‘dinner’ told me a long, tall, fantasy tale of a FA18 crashing into the Katherine supermarket. Now who was that?

Trevor Jewell

03:14 11 Nov 24

We completed a three capes self guided walk with Aus Walks in the Tasman Penninsular. Exerything was first class from trip notes to accommodation, to meals, transfers and local representatives. Very happy with the service and would use the company again.

Wally Christie

02:21 28 Oct 24

My girlfriend and I recently walked on the Nakasendo Way with Auswalk, which was my first ever self-guided walk. I was surprised at how easy it was to walk the track without much effort to find your way with the aid of the superb walking notes, which we rarely used other than reading the interesting facts about the walk. We didn't have to refer to the notes because we mainly used the app; we were never flummoxed at all as we walked. The accommodation and the hosts were excellent and I really enjoyed the different onsens each night. We will be back again to do another walk as soon as my feet are rested up.Thanks Auswalk and to Maika.

Carol Smith

22:42 04 Oct 24

Absolutely loved every moment of our five-day self-guided Gold Coast Hinterland Great Walk. The primordial richness of the rainforest was truly a feast for all the senses, enveloping us within it. We had some lovely, moody, broody weather with winds high up in the canopy, and it added tremendously to the experience. We really appreciated Auswalk's contextual notes that helped us learn more about our surroundings along the way. A shower, beer, lovely dinner, and comfy accommodations at the end of each day's walk was something to look forward to after each day's adventure. The view from the jetted tub at Binna Burra Sky Lodge was a fantastic treat!

Steve Yeoh

03:41 04 Oct 24

Pheaktra Eng

06:25 20 Sep 24

Desiree Meredith

05:06 20 Sep 24

My husband and I have just finished a 5 day hike with AUSWALK in Cappadocia Turkey! The most amazing experience with beautiful landscapes and adventurous walks! None of it possible without Auswalks incredible organisation and support! It’s like having someone hold your hand the whole way without being there! Thank you Auswalk …. Where to next is our only concern!

Maria Nethercott

08:55 17 Sep 24

Lord Howe Is. guided tour was a fantastic experience. Our guides Katie & Maria were very professional, knowledgeable, cared for each guests needs & abilities with great humour. Arajilla was fantastic, accommodation very comfortable & well appointed, the staff went out of their way to make our stay memorable the food was to die for truly some of the best cuisine we have tasted anywhere in the world & so fresh. Highlights the hiking and best of all the reef snorkelling. 110% recommend

Jenelle Seaward

05:59 20 May 24

A wonderful self-guided walk of the Three capes in Tasmania. Our Driver Damien was fantastic-prompt informative and very accommodating for our small group. Accommodation at Stewart Lodge was wonderful and food delicious and staff very lovely. And the walks spectacular and overall a great walking experience!! Thank you.

Melanie Neilson

23:05 21 Apr 24

A fabulous guided tour of the Tarkine and Cradle Mountain with the best guides in Kathleen and David. Would highly recommend and joined others in our group that had been on several walks with Aus Walk and in particular Kathleen and David's tours. So well organised, so much knowledge of the area to share and plenty of amazing walk options to keep the steps up! Great trip.

George Price

11:06 11 Apr 24

Completed 7 day self guided GOW. The support from Auswalk through Georgie and Jen was fantastic. Accommodation Bimbi park (Meals by Sophie) & Chi Medicinal (Meals by Jody) so great. Recommend to anyone looking for the chance to experience great coastline and Forrest whilst enjoying great hospitality.

Jodie Maloni

09:17 02 Apr 24

Just completed 3 Capes walking tour on the Tasmanian Peninsula and it didn't disappoint. All walks and their coatal views were spectacular Bec and Katie were amazing guides who went over and beyond to ensure every guest got the most out of the trip by offering a range of options to cover all hiking abilities. Food and accommodation was amazing. Highly recommend.

David and Corinne Smith

21:47 03 Feb 24

An amazing experience! Every detail from first contact up until the end of our journey with the AUSWALK team was flawless. The accommodation and restaurant were above expectations, and then having our own personal driver for transfers made the overall adventure outstanding. We will certainly be booking more walks with AUSWALK. Thanks very much AUSWALK for such a memorable experience. Corinne and David Smith

Hebe Thomas

09:21 30 Oct 23

Really enjoyed our guided tour of 3 Capes in Tasmania. The two guides were great & there were lots of options provided for other members of the group not wanting to do the challenging walks. Accommodation & food also amazing. Highly recommend

Karynne Courts

21:01 27 Oct 23

We just completed the Great Ocean Walk. Rain, hail, wind, and even an earthquake, didn't prevent this from being an absolutely wonderful experience. Our guides were outstanding (thanks Georgie and Eric), the accommodation and food exceeded our expectations, and we can't wait to book another walk with this fabulous company. 🥰

Tony Yu

11:18 21 Aug 23

Just finished our 13 days TMB tour with hotels arranged by Auswalk.Extraordinary experience . Thanks to Auswalk, arranged everything smoothly. The route, the accommodations, the luggage transfer service, the GPX support, all excellent!!Will recommend to everyone who wants a unforgettable walking holidays!

Lauren Harmer

11:27 02 May 23

Love the vibe... will not do a guided walk with anyone else! So fun, knowledgeable, professional and relaxed.

12:38 23 Apr 23

Flinders Ranges April 2023.The best hiking experience I have ever had! And I think I speak on behalf of the 24 other people on our trip.Cannot speak more highly of Katie and Brett who were fun, engaging and enthusiast throughout the whole 7 days.From the bus ride to the food to the accommodation to the walks, your energy was always on.Thank you so so much for getting the young and old(er) up the mountains and through the tracks.Katie, special mention for what you got the young people to achieve. You are adored by many!The kids haven't stopped talking about their experience and how they have come home different. Thank you for sharing a magical part of our country so passionately with us.The team at Auswalk are fantastic and made our trip so memorable and are highly recommended!Big big thanks 😊

Michael Schwager

08:53 10 Oct 22

Hard to know where to start when raving about Auswalk. We did the long weekend Great Ocean Walk (Oct 2022). Brett and Rebecca as our guides. The service was superb from start to finish. The accommodation and food was excellent and the walking was superb. What’s most impressive is that Auswalk has genuinely made this so easy because they really understand their customers. They have planned the best walks in the time available and have scouted really good food and accommodation options. Even when things don’t go to plan they improvise to make it a great experience anyway. Brett and Rebecca were great guides, highly professional and fun. We will book much more with Auswalk in Australia and Overseas.

peter spooner

01:18 05 Oct 22

You do not know what you don’t know. AusWalk took all the uncertainty and stress out of planning our walk. We have just completed the Portuguese Camino. AusWalk went out of their way to provide the itinerary we wanted for our self guided walk. Their service providers in Portugal and Spain exceeded our expectations. The accommodations were exceptional and provided the rest and rejuvenation required each night to complete each stage of the 14 day walk. The personalised walking notes were invaluable and certainly ensured the best experiences and hassle free days.

Darryl Crampton

05:16 27 Sep 22

This trip along the Camino Porto to Santiago was awesome. We met great people, drank too much, and ate heartily! Auswalk put together an awesome holiday! We immersed ourselves in the local cuisine and culture, and loved it. And I am now a fan of Estrella beer!

Daryl Appleton

21:59 27 Aug 22

The whole trek was well planned and our guides where excellent that look after you so well 👍 even with a group you felt that you had your own private guide. Nothing was too hard for them and they accommodate what ever you wanted to do.The overall experience was excellent and rewarding as well 👍Thanks so much to the team the Guides and all the staff at Auswalk you are doing an awesome job

Damon Leeder

21:43 06 Apr 22

Highly recommended! We have completed a few self-guided walks with Auswalk and have been very impressed. Great options for self-guided walks, well-organized itineraries, excellent accommodation, food, and transport options. They go out of their way to make sure you have a great experience. Thank you to the team!

Eileen Harder

16:14 16 Jan 19

This was my 1st overseas trip and it couldn't have been better! The Roof of Australia guided trip was fantastic. From the guides ( hi Katie and Dan!) to the accommodations, food, daily hikes and fabulous hiking companions, everything about this trip was first rate! Katie and Dan were a wealth of knowledge about each area we hiked in and they could not have been more accommodating, patient and fun to be around. Can't wait to book another hike with Auswalk...thanks for memories to last a lifetime!

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