The holidays on this website are packaged by Auswalk Pty Ltd 23 665 425 874, Unit 4 / 844 Nepean Highway, Hampton East, VIC 3199, Australia, hereafter referred to as Auswalk. Component services such as accommodation, meals, transport, sightseeing etc. are supplied by subcontractors to Auswalk. Auswalk does not accept liability for the actions or service standards of these subcontractors.

1) INCLUSIONS

Inclusions are listed in the Fast Facts section of each brochure page. Accommodations described are typical but not specific and may change from time to time.

2) ACCEPTANCE

Your booking becomes valid after Auswalk has received both your deposit as specified and your completed booking form and you have received a confirmation letter from us. A person making a group booking is presumed to have authority from other group members to act on their behalf. We reserve the right to refuse to accept a booking based on the information revealed to us. If you are unsure about your suitability for your preferred trip please ask. By accepting our conditions this also means that you have agreed to sign up for our newsletter, please let us know if you wish for this not to happen.

3) MINIMUM NUMBERS

Self-guided walking holidays are independent and operate without a guide. For some of our walks we require a minimum of 2 people booking together. This is for safety and logistical reasons. Guided group trips require minimum numbers to operate and this varies from trip to trip. We may elect, at our discretion, to operate trips with small numbers. If numbers are particularly low, we may also elect to operate the trip with just one guide.

4) SINGLE ROOMS

Our standard advertised prices are based on two people sharing a room. Single rooms may be available upon payment of an additional single supplement fee. Triple rooms are not available. Solo travellers are welcome on guided group trips. On guided group trips, if you wish to share a room, we will try to find a roommate of the same sex. Allocations will be made in the order bookings are received. If there is no one for you to share with, or if you prefer a single room, you must pay the single supplement fee.

5) AUSWALK MAY ALTER YOUR TRIP IF NECESSARY

Auswalk reserves the right to alter trip itineraries at any time to ensure the satisfactory operation of trips. Reasons could include but are not limited to weather, walking track or national park closures, road conditions, change of suppliers, availability of meals, fuel, other transport etc that are necessary for the trip to operate.

6) IF AUSWALK CANCELS YOUR TRIP AND FORCE MAJEURE

a) If we have to cancel a self or group guided trip, we will advise you at least 30 days before departure.

b) If we have to cancel a trip before it has commenced, for any reason OTHER THAN FORCE MAJEURE, we will offer you the choice of either:

i) transferring to a different date or different trip, or

ii) accepting a full refund and refund of monies paid (excluding any transaction fees).

Force Majeure:  If Auswalk determines, in its sole discretion, it must CHANGE OR CANCEL before or during a Tour because of an Act of God or other political, social, environmental events like, natural or man-made disasters, bushfires, earthquakes, pandemics, floods, terrorism, civil or political upheaval, wars, strikes, riots, weather events, etc or any other or other condition beyond its control (force majeure), Auswalk may suspend its performance, the Auswalk Refund/Cancellation Policy does not apply and no refunds or credits will be granted (unless as determined, in Auswalk’s sole discretion). As in the COVID event, credits will be applied minus costs incurred and will be held by Auswalk for 3 years so walkers can apply their credit to a walk when the force majeure event is over.

Additional Costs or Damages:  In any case, if we alter a Tour, or, cancel before or during a Tour – regardless of whether we issue any refund, Auswalk is not responsible for any costs (such as, but not limited to any indirect, consequential, incidental or other costs/damages) incurred by you or others in your booking party, including non-refundable airline tickets or change fees.

7) IF YOU WANT TO ALTER OR CANCEL YOUR TRIP

a) You may change your trip starting date or transfer to another trip, provided that:

i) you advise us in writing more than 90 days prior to departure

ii) you pay a non-refundable $250 administration fee per person

iii) all other monies held by us will be applied to the new date/trip

iv) your new date/trip is within 12 months from the date you advised us of the change

b) If you wish to cancel your trip and are not able to transfer to another trip as outlined above, we will charge the following amounts per person for estimated losses from the date we receive your written cancellation:

   i) 60 days and more before departure, $500 per person (75 days for Lord Howe Island trips) (please note this can vary up to $800 per pax for a select group of trips – please refer to the individual walk website page more information section for more details)

   ii) between 59-21 days before departure, 50% of trip price (74-21 days for Lord Howe Island trips)

   iv) between 20-15 days before departure, 80% of trip prices

   v)  14 days or less before departure, 100% of trip price

   vi) Note: on Camino in Style trip (only) 100% of trip price 30 days or less

   vii) Note: on all Japan trips 100% of trip price 35 days or less

  c) No refunds will be given for unused services after the trip starts. If payments are not received by the due dates we reserve the right to cancel your booking.

8) PRICE INCREASES

Whilst the website and brochure content is correct at this time or going to print, we reserve the right to change any of our published prices. If there is a significant change we will notify you more than 30 days in advance of your trip and give you the option of accepting the change or obtaining a refund less our costs.

Trip prices are quoted in Australian Dollars (AUD) and are based on costs where the trip is located and exchange rates at the time of booking. We do our utmost to avoid making price increases, we reserve the right to amend prices without notice as follows: (a) for any negative currency fluctuations in excess of $100, at any time until full payment is received; and (b) for any other reasons outside of our reasonable control (including without limitation, to cover changes in government taxes and charges or a force majeure event), at any time prior to travel.

9) TOUR GUIDES

On guided tours, our guides are experienced mature people who take their responsibilities seriously. They are responsible for all aspects of the walking holiday including group safety, enjoyment and satisfactory operation of the trip. They have the authority to do whatever is necessary to achieve these objectives, including not allowing you to participate in specific walks for the overall safety and/or interests of the group. You agree to abide with the guides’ decisions.

10) YOUR RESPONSIBILITY

It is your responsibility to read the Auswalk website thoroughly and choose a trip that fits your abilities. You must be fit enough to walk several days in a row, several hours per day. You must understand there is a safety risk to yourself, other walkers and the guides if you can not complete a walk in the designated time. In this case, you might be precluded from a walk/s and made to pay any costs that might be associated with being precluded, such as taxi fares, etc.

The route could include rough tracks, sand, steep ups and downs, heavy rain, strong winds, high or low temperatures. It is also your responsibility to bring suitable clothing & footwear and tell us of any relevant medical conditions or special diet requirements at the time of booking. We may not be able to supply your preferred diet. On self-guided trips, you must prepare carefully for each walk, paying particular attention to the comprehensive notes supplied. It is your responsibility to behave sensibly on the walk and not take risks. Stay on marked trails or roads. You acknowledge that you have the appropriate skills necessary to follow written directions. You are responsible for your own conduct during the trip and agree to indemnify Auswalk against any consequent liabilities you may incur.

Age requirements:

If you are over 80 years of age, you are required to provide us with a note from your doctor to say that you are fit enough to undertake the walk you are booking with us.

Guided walks: only available to those 18 years or over.

Self guided walks: minimum age of 12 years.  Children aged between 12-17 inclusive must be accompanied by a parent/guardian.  A waiver will be provided to the parent/guardian to sign post booking whereby full responsibility is taken for their children, and that supervision of them will be undertaken at all times.   We reserve the right to decline a child’s participation if we do not consider the walk suitable based on difficulty level/ information provided.

11) ASSUMPTION OF RISK

You acknowledge that you have read and understand these booking conditions, and realise that Auswalk holidays have greater risks than normal, because of remoteness from medical assistance, possible roughness of paths, steep ascents and descents, changeability of local conditions including physical exertion required, potential extremes of hot or cold or wet weather, transport delays and personal injury or illness. You acknowledge that your choice of this trip is partly because of its greater risks than normally occurring at home or work, and your subsequent satisfaction to be gained from your effort expended. You also acknowledge that walking tracks and/or national parks may be closed from time to time for various reasons including extreme weather events, and that you may not be able to walk on these days.

12) RELEASE AND WAIVER OF LIABILITY

a) I understand that I, and each participant in the activities, will be engaging in activities involving a real risk of serious injury or even death from various causes including but not limited to weather conditions or other causes. I voluntarily accept all risks necessarily flowing from my participation, which could result in loss of life or injury.

b) I hereby release Auswalk (including its directors, employees, principals, agents and independent contractors) and all persons or corporations associated directly or indirectly with the conduct of the activities from all claims, demands and proceedings arising out of my participation in the activities and hereby indemnify them against all liability (including liability for their negligence and the negligence of others) for all injury, loss or damage arising out of or connected with my participation in the activities. This release shall extend to and include Auswalk and the organiser, partners, managers, officers, agents, contractors, organisation and volunteers including medical and paramedical personnel appointed for the activities, the owners, licensees, and occupiers of land on which the activities or any part of it are conducted or which is involved directly or indirectly with the activities in any manner whatsoever and activities organisers. This release and indemnity continues forever and binds my heirs, executors, personal representative and assigns.

c) I agree that before I participate in the activities, I will independently study and review relevant walking areas (particularly when undertaking isolated walks without Auswalk supervision) and I will immediately advise Auswalk of any unsafe condition that I have observed. I will refuse to participate in the activities until all unsafe conditions observed by me are rectified. I acknowledge that reasonable safety precautions are undertaken by Auswalk (such as supervision), but such are a service to me and other participants and are not a surety of safety.

d) As an activities participant, I hereby agree to supply and wear my own suitable hiking-related clothing, including footwear and safety equipment and see to my own minimum protective equipment requirements at all times whilst I am taking part in the activities and including carrying and learning to operate an Auswalk supplied EPIRB for any self-guided tour/s

e) I have independently assessed the activities and confirm and warrant I am physically fit to participate in the activities in which I have chosen to participate and I have not been advised otherwise by a medical practitioner. I do not have any possible relevant pre-existing medical or physical conditions, which may compromise my ability to undertake the activity. No physical ailments have been disclosed to Auswalk.

f) I consent to receiving any medical, e.g. first aid, treatment that Auswalk considers reasonably necessary during or after the activities.

g) I hereby acknowledge that I have the sole responsibility for my personal property during the activities.

h) I acknowledge the terms and conditions of this document are contractual in nature, are intended to have legal effect and are not a mere warning or recital. Auswalk is not responsible for my decision to participate in the activities and I was not induced by Auswalk to do so. I acknowledge my registration is not transferable to any other person. I have read this document, understand its contents and complete it of my own free will.

13) PAYMENTS

All prices are in Australian dollars and payment may only be made in Australian dollars. A deposit of $500 per person is payable at time of booking. Balance payments are due 60 days prior to your trip. A fee of 1.5% will be charged on all credit card transactions.

In the case of the Larapinta trip, you accept that $10 of the payment made to Auswalk for the walk is to join the Auswalk Walking Club. You also accept that you are walking the Larapinta as part of the Auswalk club and that the remainder of the payment is wholly for the accommodation and food as per the normal tour agent arrangement.

14) INSURANCE

We require that you have adequate travel insurance against potential losses, damage or injury, including cancellation costs and loss of luggage.  Note that Auswalk charges cancellation fees and we cannot waive these.

For all trips that require international travel, you must have purchased travel insurance that also includes medical evacuation coverage.

15) DOCUMENTATION

After your deposit and booking form have been received we will send you a Fact Sheet with information on reaching the start/finish of the trip, suitable clothing, footwear and other essential information. After your trip has been paid for in full we will send you an Info Pack, including maps, information booklets and final notes. The Info Pack can be mailed to any Australian address for free, to New Zealand for $30 or any other country for $50.

16) COMPLAINTS

We want to provide you with an enjoyable walking holiday, but no matter how careful we are, things might sometimes go wrong. We’d like to have complaints remedied as quickly as possible. If you have a difficulty or complaint during your trip please immediately bring it to the notice of your accommodation host or guide. He/she will be interested in your welfare and should be able to provide a remedy so you can continue to enjoy your trip. If the problem cannot be resolved, contact Auswalk immediately by phone or email. If necessary, independent arbitration can be sought through Victorian Tourism Industry Council after your trip.

17) CONTACT WITH US

By ticking that you agree with the booking conditions you have agreed to have contact from us. There is no other way for us to effectively deliver what we do. We will send a very limited number of newsletters explaining what’s going on in regard to your trip and in the walking world  in general. If you do not wish to have this contact please let us know right now at info@auswalk.com.au alternatively, you will always have the option to unsubscribe at a later date.

18) JURISDICTION

This agreement and the rights and responsibilities of the parties will be construed and take effect in accordance with and be governed by the laws of Victoria.

Terms and conditions of use of the mobile application Universal Hikes

The purpose of these general conditions of use (hereinafter referred to as “T&Cs”) is to determine the rules of use of the mobile application “Universal Hikes” published by Auswalk Pty Ltd (23 665 425 874).

By installing Universal Hikes on your terminal and/or by accessing Universal Hikes, as a user, you unconditionally and unreservedly accept all of the T&Cs defined below. If you do not wish to accept these Terms, we ask that you do not access Universal Hikes. Any use of Universal  Hikes must comply with these T&Cs.

 

1. DEFINITIONS

Terms beginning with a capital letter within these T&Cs, whether used interchangeably in the singular or in the plural, will have the meaning given to them below:

“Universal Hikes ” refers to the software application “Universal Hikes” published and provided by Auswalk Pty Ltd, giving access to the Services, which is available free of charge in the Apple “Apple Store” and the “Google Play Store” from Google to be downloaded by the User on their Apple iOS and Android device. Universal Hikes also includes the Content, software, programs, tools (programming, navigation, etc.), databases, operating systems, documentation and all other elements and services that compose it, the updates and new versions that may be made to Universal Hikes by Auswalk Pty Ltd.

– “Content” designates, without this list being exhaustive, the structure of Universal Hikes , the editorial content, the drawings, the illustrations, the images, the photographs, the graphic charters, the brands, the logos, the acronyms, the denominations social media, audiovisual works, multimedia works, visual content, audio and sound content, as well as any other content present within Universal Hikes and/or any other component of Universal Hikes .

– “Services” refers to the various functionalities and services offered by Universal Hikes .

– “Site” refers to the official websites of Auswalk Pty Ltd whose address is as follows: https://mhikes.com/ 

– “User” or “You” means an adult or minor natural person who has previously obtained the authorization of his parents or the person vested with parental authority, and who has downloaded Universal Hikes for his own needs, within the framework of strictly personal and non-commercial use, without direct or indirect profit.

PURPOSE OF Universal Hikes

The purpose of Universal Hikes is to give you access to walks, courses or hikes selected by Auswalk Pty Ltd. As part of the use of Universal Hikes, the User will be offered the opportunity to discover elements located near the hiking trails presented.

Several Services may be offered to the User and in particular:

– Access to road and/or walking and/or cycling guidance functions throughout the trip with or without connection to a mobile network/internet via access to location whether in background or foreground;

– Access to geolocated and dated message functions throughout the trip via access to location whether in background or foreground; 

– Access to the travel program purchased by the User; Details of the travel services purchased by the User;

– Access to a selection of points of interest/good addresses depending on the trip and the itinerary selected by the User;

– Access to general practical information on the country(ies) visited; 

– If necessary, access to a section entitled “my documents” grouping the travel vouchers in PDF format;

– Provide information such as video, sound, photo, quiz, games;

– Thanks to geolocation, the user will be able to use the mapping aspect of the trip and the step; 

This list is non-exhaustive and may be modified at any time without liability being engaged in this regard by anyone.

3. ACCESS TO Universal Hikes

To access and use Universal Hikes, You must have a compatible phone or mobile device and Internet access.

Universal Hikes can be downloaded free of charge from the “Apple Store” and “Google Play Store” platforms on the following mobile devices:

– Apple® Iphone® mobile phone with the iOS operating system. The last 3 versions of the operating system are supported;

– Mobile phone with the Android® OS operating system. The last 3 versions of the operating system are supported; The software version of Universal Hikes may be updated from time to time to add new functions and services.

4. GEOLOCATION

The use of the geolocation functionality of Universal Hikes requires the express prior consent of the user to be geolocated. For this the User must activate, if he wishes, the geolocation function directly in the settings of his mobile terminal and accept that Universal Hikes can use it. This functionality can, at any time, and free of charge, be deactivated or activated. Disabling the “Geolocation” function will no longer allow Universal Hikes to operate.

Thanks to the acceptance of the GPS geolocation function of the mobile phone and Universal Hikes, the User may use Universal Hikes to be guided when calculating routes to reach the starting point and for guidance on the selected route. 

Thanks to the acceptance of the privacy policy and location policy, Universal Hikes can access the location of the User when the application is active and in background mode. It is necessary to be guided even if the application is closed    

Thanks to the acceptance of the geolocation function of the phone, the User will be able to receive geolocated messages throughout their trip 

Thanks to the acceptance of the location function, the User will be able to access a map of their trip and their steps; 

5. FINANCIAL CONDITIONS

Universal Hikes is offered free of charge to Users, excluding subscription costs with the mobile telephone operator, excluding connection and Internet access costs and excluding any additional costs billed for loading data.

Downloading Universal Hikes and using it requires a connection to the mobile network and/or the Internet. In this situation, the costs, fees, subscriptions and taxes related to mobile and/or internet subscriptions are the sole responsibility of the User. Auswalk Pty Ltd can in no way be held responsible.

6. APPLICATION OF THE T&Cs

The T&Cs are applicable to any User of Universal Hikes and associated Services. The User is invited to read carefully and on each visit the T&Cs which are accessible by hyperlink from the “settings” menu of Universal Hikes and may be modified at any time and without notice.

Universal Hikes may be regularly updated. In this regard, any Application downloaded by a User has a limited validity in time, taking into account these updates to be downloaded imperatively and any technical, legislative or regulatory developments, of which Auswalk Pty Ltd has no control.

7. INTELLECTUAL PROPERTY OF Universal Hikes

Auswalk Pty Ltd is the exclusive owner of all the intellectual property rights relating to Universal Hikes and its Content, subject to the rights of the company Easy-Mountain whose license Auswalk Pty Ltd exploits.

Without prejudice to the provisions of article 7, none of the provisions of the T&Cs may be interpreted as an assignment, transfer, sale, concession, license, loan, rental, authorization to operate granted directly or indirectly by Auswalk Pty Ltd for the benefit of the User on Universal Hikes, its Content and/or the Services.

8. LICENSE OF USE

Auswalk Pty Ltd grants the User a personal right to use Universal Hikes, the Content and the Services, non-exclusive, revocable, non-assignable, non-transferable, worldwide and free of charge solely for its own needs within the framework of the use of Universal Hikes and the Services, to the exclusion of any other purpose.

It is strictly forbidden for the User to access and/or use the source codes of Universal Hikes and/or the software components of Universal Hikes.

The User does not acquire any intellectual property rights over Universal Hikes, the Content and/or the Services or any other rights than those conferred herein.

This license does not confer any right of use to the User on the Content. The User is therefore prohibited from reproducing, representing, adapting and/or exploiting either Content. The User expressly agrees that the use of Universal Hikes does not in any way infringe the rights of Auswalk Pty Ltd, and in particular that this use does not constitute an act of counterfeiting, unfair competition or parasitic Content.

9. OBLIGATIONS OF THE USER

The User expressly undertakes:

– to download Universal Hikes on his equipment exclusively for personal and non-commercial use;

– not to permanently or temporarily reproduce Universal Hikes, in whole or in part, by any means and in any form;

– not to use software or processes intended to copy the Content without the prior written authorization of Auswalk Pty Ltd;

– not to carry out any adaptation, modification, translation, transcription, arrangement, compilation, decompilation, assembly, disassembly, transcoding, nor apply reverse engineering (or “Reverse Engineering”) of all or part of Universal Hikes, Services and/or Content;

– not to export Universal Hikes, to merge all or part of Universal Hikes with other computer programs;

– not to make short quotations, analyzes and reproductions intended for press reviews as well as other uses expressly authorized by law within the limits and conditions set by the latter and subject in particular to citing the names of the authors and the editorial source;

– to expressly waive the use of software or devices likely to disrupt the proper functioning of Universal Hikes, nor to take any action likely to impose a disproportionate burden on the infrastructures of Auswalk Pty Ltd;

– not to extract or reuse, including for private purposes, without prior written authorization from Auswalk Pty Ltd, a substantial or non-substantial part of the content of the databases and archives constituted by Universal Hikes;

– not to put in place systems likely to hack Universal Hikes and/or the Content in whole or in part, or likely to violate these T&Cs;

– to inform Auswalk Pty Ltd as soon as they become aware of an act of piracy and in particular of any illicit or non-contractual use of Universal Hikes and/or the Content, regardless of the method of distribution;

– not to sell, rent, sublicense or distribute in any way Universal Hikes and/or the Content to third parties.

10. PROTECTION OF PERSONAL DATA

Any personal data likely to be collected in the context of the use of Universal Hikes will be processed and stored in accordance with Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms and the regulations ( EU) 2016/679 of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

The confidentiality policy of Auswalk Pty Ltd can be consulted in Universal Hikes

10.1. Personal Data and Other Information Collected

The personal data or other information about you that we may collect from Universal Hikes fall into the different categories set out below:

Data that may be provided voluntarily when using Universal Hikes

The sharing of personal data such as geolocation, photos, opinions, telephone number, etc. through social networks or other functionalities is the responsibility of the user. These uses must be given special attention by the user. The latter should obtain information, in particular by consulting the privacy policies of the platforms or services concerned before any sharing.

No data from these exchanges is stored or kept by Auswalk Pty Ltd.

You can contact us by email: stores@easy-mountain.com. The personal data collected during these exchanges will be processed for the purpose of taking into account and providing, if necessary, an appropriate response. This data will be kept for one year.

Data collected automatically when using Universal Hikes

When you use Universal Hikes, your mobile device automatically transfers various technical information to Universal Hikes server, without action on your part.

This information is necessary for the correct operation of Universal Hikes and allows you to access the services offered.

More specifically, the information concerns the following data:

  • IP address of your mobile device
  • Type and version of your mobile device (iPhone 6, iOS 8.1…)
  • Application version number

Some of this information does not allow us to make a direct connection with a particular person, especially if it is not associated with your IP address, and is intended to ensure the quality of online services.

In the event that non-personal information is combined with personal information, this combined information will be considered, within the meaning of the privacy policies, as personal data, as long as this information remains combined.

In any event, at the end of the usage process, the data listed above is stored anonymously, i.e. without being combined with your IP address, in so-called “Logfiles “. Thus, the information stored in these files does not make it possible to determine your identity.

The data referred to in this section are collected and processed on the legal basis of the execution of a contract to which the person concerned is a party (here the user) resulting from the use of Universal Hikes (art 6 1.b of EU Regulation 2016/679 on the protection of personal data, known as RGPD).

Implementation of User rights

In application of the regulations applicable to personal data, Users have the following rights:

  • They can update or delete the data concerning them by logging into their account and configuring the parameters of this account;
  • They can delete their account, by writing to the following email address stores@easy-mountain.com. It should be noted that information shared with other Users, such as posts on forums, may remain visible to the public on Universal Hikes even after the deletion of their account,
  • They can exercise their right of access to know the personal data concerning them, by writing to the electronic address: stores@easy-mountain.com In this case, before the implementation of this right the Publisher may request proof of the identity of the User in order to verify its accuracy, If the personal data held by the Publisher is inaccurate, they may request that the information be updated by writing to the electronic address stores@easy-mountain.com
  • Users may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the email address stores@easy-mountain.com

 Specific case “Firebase”

Universal Hikes uses “Firebase Services” (hereinafter “Firebase”) which is an analysis service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Firebase Performance Monitoring

“Firebase Performance Monitoring” allows us to evaluate the behavior of users of Universal Hikes in order to improve its operation and make your use more pleasant. Firebase is a real-time database that we use for real-time data exchange and storage. As part of Universal Hikes, user data is thus transmitted to Firebase.

Some Firebase services process personal data which is limited, in most cases, to “Instance IDs” with a timestamp. These Instance IDs assigned by Firebase are unique and allow you to link different events or processes. We process this aggregated data to analyze and optimize usage behavior, for example by evaluating crash reports. As these data are necessary for the performance of the service offered in the use of Universal Hikes , the legal basis for this processing is Article 6.b of the RGPD.

For “Firebase Performance Monitoring”, Google uses the “Instance ID”, as described above, as well as the “Advertising ID” of the end device. In your mobile device settings, you can limit the use of the Advertising ID as follows:

For Android: Settings > Google > Ads > Reset Advertising ID.

For iOS: Settings > Privacy > Advertising > Limit Ad Tracking.

The following are types of data collected by Firebase Performance Monitoring in the configuration used for Universal Hikes.

  • General device information such as model, operating system, and orientation
  • RAM and disk size
  • Operator (from the country code and network code associated with the mobile)
  • Radio or network information (e.g. Wi-Fi, LTE, 3G)
  • Country (from anonymized IP address)
  • Regional/language settings
  • Signal strength
  • Unlocked or rooted state of the device
  • Battery level and battery charge status
  • App version
  • Application foreground or background state
  • Application package name
  • A pseudonymous application instance identifier
  • Network URL (not including URL parameters or payload content) and the following corresponding information:
  • Response codes (403 or 200, for example)
  • Payload size in bytes
  • Reply duration
  • Viewed pages

See the full list  of automated traces collected by Firebase Performance Monitoring.

Firebase Cloud Messaging

“Firebase Cloud Messaging” is used to transmit push-notifications or so-called In-app messages (messages that are only displayed in Universal Hikes ). A pseudonymous push reference is assigned to the mobile device, which serves as a target for push messages or in-app messages. You will find more information in the section “Voluntary user authorization: push-notifications” described below.

The data resulting from this process may be transmitted by Google to a server in the United States for evaluation and storage. In the event that personal data is transferred to the United States, Google declares to be certified under the “EU-US Privacy Shield Framework” agreement and to comply with the resulting obligations.

For more information on privacy protection at Google and Firebase, refer to https://www.google.com/policies/privacy and https://firebase.google.com/support/privacy/.

10.2. Application permissions on the mobile device Permissions

Permissions

Following the installation of Universal Hikes, it may request access to the following features of your mobile device:

  • Camera: take photos and record videos
  • Contacts: Find accounts on the device
  • Position (see article 4): access your precise position (GPS and network), access your approximate position (depending on the network).
  • Microphone: record audio files
  • Telephone: directly call telephone numbers, see the identity of the telephone
  • Storage space: edit or delete SD card content, view SD card content.
  • Other: run a foreground service, read notif. badge, show network connections, prevent phone from sleeping, show Wi-Fi connection, receive data from internet, enable/disable Wi-Fi connection, get full network access, Play API Install Referrer, change your audio settings.

You can disable authorized access in the settings. It is possible that updates to the Universal Hikes application will automatically add features within each group.

10.3. Exercise of rights

You have the right to access, rectify and oppose information concerning you, which you can exercise by sending a letter indicating your contact details (surname, first name, address and a valid identity document (CNI, passport)) to: Customer service of EASYMOUNTAIN – 17 chemin des prés – 38240 MEYLAN

To find out more about your rights, you can also consult the website of the Commission Nationale de l’Informatique et des Libertés, accessible at the following address: cnil.fr

11. AVAILABILITY OF Universal Hikes

Auswalk Pty Ltd undertakes to make its best efforts to secure access, consultation and use of the Services of Universal Hikes. Universal Hikes is accessible 24 hours a day, 7 days a week except in the event of force majeure or the occurrence of an event beyond the control of Auswalk Pty Ltd and subject to any breakdowns and maintenance interventions necessary for proper operation. of the App. Maintenance interventions may be carried out without the Users having been notified in advance.

12. LIMITATION OF WARRANTY

Access to and use of Universal Hikes are at the User’s own risk.

Universal Hikes and software are provided “as is” and “as available” without warranty of any kind.

It is up to all Users to take all appropriate measures to protect their own data and/or software stored on their computer and telephone equipment against any attack.

The User declares to know and accept the characteristics and limits of the Internet network and, in particular, the functional characteristics and technical performance of the Internet network; problems related to connection and/or access to the Internet network and/or websites; issues related to network availability and congestion; problems related to network failure or saturation; issues related to transit time, access to information posted online, response times to view, query or otherwise transfer data; the risks of interruption; the lack of protection of certain data against possible misappropriation or hacking; the risks of contamination by any viruses circulating on said networks, etc. for which the responsibility of Auswalk Pty Ltd cannot be engaged.

Auswalk Pty Ltd cannot be held responsible:

– in the event of a defect, loss, delay or error in the transmission of data which are beyond its control;

– sending messages and/or data to a false, incorrect or incomplete address;

– if data does not reach him, for any reason whatsoever, or if the data he receives is illegible or impossible to process;

– in the event that the User is unable to access or use the Site, Universal Hikes and/or the Services for any reason whatsoever;

– if, for any reason, the connection should be interrupted.

Furthermore, Auswalk Pty Ltd declines all responsibility in the event of misuse of the terminal and/or incident related to the use of the terminal when using Universal Hikes. Auswalk Pty Ltd can in no way be held responsible for any damage, of any nature whatsoever, caused to Users, to their terminals, to their computer and telephone equipment and to the data stored therein, nor for the consequences that may arise from their personal, professional or commercial activity.

13. CHANGES IN THE TERMS AND CONDITIONS

The applicable T&Cs are those in force on the date of connection and use of Universal Hikes by the User.

Auswalk Pty Ltd reserves the right to modify, at any time, all or part of the provisions of the T&Cs without notice or prior information to Users in order to adapt them to changes in the Services, to technical, legal or jurisprudential developments or when the introduction of new services.

Any changes made by Auswalk Pty Ltd to the T&Cs will be brought to the attention of Users by simply posting them online. They are deemed to have been accepted without reservation by any User who accesses Universal Hikes after said posting. Auswalk Pty Ltd therefore invites all Users to regularly consult the T&Cs.

Any new Service incorporating new techniques or new features improving the quality of existing Services will also be subject to these T&Cs, unless expressly provided otherwise.

14. TERMINATION

Auswalk Pty Ltd may terminate the use of Universal Hikes at any time by giving You notice of termination.

Upon any termination, the rights and licenses granted to You will terminate and You must cease all use of Universal Hikes .

15. CONTACT

Any question relating to Universal Hikes and/or the Services must be sent by post to the following address:

– Customer service of : EASYMOUNTAIN – 17 chemin des prés – 38240 MEYLAN

16. APPLICABLE LAW

These T&Cs are subject to French law.

Any dispute or dispute relating to the execution or interpretation of these rules which cannot be settled amicably between the parties will be submitted to the competent courts.

Terms and Conditions updated on 8 of august, 2023